Shipping & Returns Policy

This return policy applies to merchandise only.
If you’re not satisfied with your merchandise purchase, we offer a 30-day return policy from date of purchase. Items must be returned in the same condition received: unworn/unused, with tags, in original packaging; and accompanied by your order number for verification.

We take pride in our shipping speed. 90% of our orders are shipped within 1-2 business days. Our fulfillment center is open Monday - Friday from 9AM to 5PM PST, we do not operate over weekends and holidays. Any orders placed after 2PM PST, over the weekend or on a holiday will be shipped out the following business day.

Tracking: Once an order is placed, an email confirmation will be sent to each customer. We’ll send another email confirmation once a tracking number has been created for the associated order.

Our customer service team is available Monday - Friday. Please allow 2 business days for reply in peak times.

**During sales and peak season (November - January) shipping may experience delays. We do appreciate your patience as our shipping partners work through higher order volumes.

Delivery Failure:

In the unlikely event that you receive a notification that your package has been delivered but does not appear at your home location, please send us an email containing your order number and verified shipping address within 5 days of the failed delivery. If you do not email us within the 5 days, we do not have any ability to file a claim, get your order reshipped or refunded.

Returns Policy:

Changed your mind? If you are not 100% satisfied with your purchase, you can return your apparel order for a full refund within thirty (30) days from the date of purchase and under the following conditions.

The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you send it back to us quickly!
We can provide free return labels for orders placed within Canada, please reach out to our support team & they will send you one via email. The amount refunded excludes any outbound shipping paid on the original purchase.
For international returns; we do not have the ability to create or send a return label - if you’d like to return your item for a refund (excluding outbound shipping charges) please see below for our return address. We do ask that you include a small note containing your order number and reason for return, this way our team can process your refund in the most efficient manner.

Please email us directly at hello@lossundays.ca and include the following information:

Order Number
Your email address used for the order
Your name
Reason for return
Your full mailing address

Please allow 2 business days for a reply.

Exchange:

We want to make sure you get the right size or color, that’s why we’ve made exchanges quick & hassle free. We can provide free exchange labels for orders placed within Canada, please reach out to our support team at hello@lossundays.ca and include the following information:

Order Number
Your email address used for the order
Your name
Reason for exchange
Item you are wanting to exchange for
Your full mailing address

Defective Returns:

While rare, items that are thought to be defective must be returned in original condition or will not be considered for replacement.

**Los Sundays reserves the right to refuse a refund/return if the items have any signs of wear, alteration, misuse, or damage. The customer will be responsible for the cost of return if the return is refused.

Contact Information:

For customer service inquiries regarding Apparel shipments, please contact: hello@lossundays.ca

Address Apparel Returns to:

Los Sundays Tequila Inc.
100-2318 Oak Street, Vancouver, BC V6H 4J1